Returns & refunds

30-day return requests
You may request a change-of-mind return within 30 days of receiving your order. Email info@noori-hoodrich.com with your order number and the items you wish to return. We will provide instructions and the correct return address. Please do not send items to an address that has not been confirmed for your return.

Condition and return postage
For our voluntary change-of-mind policy, items should be unworn, unwashed and undamaged, with original tags and packaging where reasonably available. You may inspect an item as you would in a shop. Saddle pads should not have been used on a horse for a change-of-mind return. Customers pay change-of-mind return postage and should retain proof of posting; a tracked service is recommended. Send the return within 14 days of your request. These conditions do not restrict rights relating to faulty goods or statutory cancellation.

UK cancellation rights
UK online customers can notify us of cancellation within 14 days after delivery and then have a further 14 days to send the goods back. Where applicable, we refund the original standard delivery charge; an extra charge for an upgraded delivery service is not refunded. We may deduct for handling beyond what is necessary to inspect the goods where the law permits.

Faulty, damaged or incorrect items
Contact us promptly with your order number and details of the problem. Photographs can help but are not a condition of your legal rights. We will arrange an appropriate remedy and cover reasonable return costs where required. The 30-day voluntary window does not remove or shorten your statutory rights.

Refunds and exchanges
We inspect returned items and notify you of the outcome. Approved refunds go to the original payment method. We issue refunds within 14 days of receiving the returned goods or, where applicable law requires, receiving evidence that you sent them back. Your payment provider may need additional time to display the credit. Exchanges depend on availability; contact us before returning an item for another size or colour.

Cancellations before dispatch
Contact us as soon as possible if you wish to cancel or change an order. If it has already dispatched, the applicable cancellation and return process applies. Nothing in this policy excludes rights that cannot legally be excluded.