Frequently asked questions

How do I choose the right size?
Use the measurements and options on the individual product page. Fits vary between products. If measurements are missing, contact us before ordering.

Where do you ship?
We serve the United Kingdom and United States. Available delivery services, charges and taxes collected by us are displayed at checkout.

When will my order arrive?
Check any estimate provided for your item or at checkout. Dispatch and delivery vary by destination and service. Our shipping policy explains delays and order updates.

Can I return an item?
Request a return within 30 days of delivery. Customers pay change-of-mind return postage; faulty or incorrect items are handled separately. Our returns policy explains conditions and statutory cancellation rights.

Can I exchange an item or amend my order?
Contact us promptly with your order number. Exchanges depend on stock and changes may not be possible after dispatch.

How should I care for my item?
Follow the product label and product-specific care instructions. Do not assume the same cleaning method is suitable for jackets, belts and saddle pads.

Which currency and payment methods do you use?
Our base currency is USD. Confirm the currency and payment methods shown at checkout. Your bank may apply conversion charges.

How can I contact you?
Email info@noori-hoodrich.com or use our contact form. Include your order number if you have one.